Privacy Policy

Effective Date: June 1, 2024
Company: FreeLancing IT
Website: https://freelancingit.com


1. Introduction

FreeLancing IT ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal data you provide when accessing or using our website, services, and products (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

We comply with applicable data protection laws, including the Bangladesh Data Protection Law and relevant international standards where applicable. Your trust is paramount, and we strive to maintain the confidentiality, integrity, and security of your data.


2. Information We Collect

We collect personal information directly from you and automatically via technology when you interact with our Services. The types of data collected include:

a. Personal Identification Information

  • Full name, gender, date of birth, nationality

  • Usernames and passwords (encrypted)

b. Contact Information

  • Email addresses, telephone numbers (mobile and landline)

  • Billing address, shipping/delivery address, postal codes

c. Transactional Data

  • Order details, product/service selections, payment status

  • Refunds, returns, cancellations

d. Technical Data

  • IP address, browser type and version, time zone settings

  • Device type, operating system, platform information

  • Cookie identifiers, usage behavior and navigation data

e. Marketing and Communication Data

  • Preferences for receiving marketing communications

  • Responses to surveys, feedback, competitions

f. Sensitive Payment Data

  • Payment details such as card type, last four digits of card number (for identification only)

  • We do not store full payment card numbers, CVV, or passwords


3. How We Collect Your Information

  • Directly from you: When you create an account, place orders, subscribe to newsletters, or communicate with us via customer support.

  • Automatically: Through cookies and tracking technologies during your visit to our website to enhance your experience.

  • From third parties: Such as payment gateways, delivery services, or marketing partners assisting us with services.


4. Purpose and Legal Basis for Processing Your Data

We process your personal data strictly for legitimate business purposes, including but not limited to:

  • Contract performance: To fulfill orders, provide services, process payments, deliver products, and manage your account.

  • Legal compliance: To comply with laws, regulations, tax obligations, or law enforcement requests.

  • Legitimate interests: To improve our Services, enhance user experience, conduct analytics, prevent fraud, and ensure security.

  • Consent: For marketing communications, surveys, newsletters, and promotional activities where you have explicitly agreed to receive such communications.

If you withdraw your consent, we will stop marketing communications but may still use your data to fulfill contractual obligations or legal requirements.


5. Use and Sharing of Your Data

a. Internal Use

Your data is used to:

  • Manage your account and process your transactions

  • Provide customer support and respond to inquiries

  • Analyze usage trends and improve our platform functionality

  • Communicate important updates about our Services

b. Sharing with Third Parties

We may share your information with trusted third parties for specific purposes:

  • Delivery and logistics partners: To fulfill orders and arrange home delivery

  • Payment processors: To securely handle payment transactions

  • Marketing and analytics providers: To gather anonymized data and improve services

  • Service providers and contractors: For IT support, customer service, or fraud prevention

  • Legal authorities: Where required by law or for legal claims

We ensure all third parties comply with strict confidentiality and security obligations. We never sell or lease your personal information to unrelated third parties for their own marketing purposes.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login credentials and preferences

  • Maintain shopping cart contents

  • Analyze site usage and improve functionality

  • Deliver personalized content and advertisements (where applicable)

You have control over cookie settings via your browser. Disabling cookies may limit your ability to use some site features. For more information, visit allaboutcookies.org.

Our website also uses Google Analytics, which collects data such as your IP address and browsing behavior. Google complies with strict privacy protocols and does not associate your IP address with personal information.


7. Data Security Measures

We prioritize the protection of your personal data by implementing:

  • Encryption: SSL/TLS protocols for data transmission

  • Access controls: Limiting data access to authorized personnel only

  • Regular audits: Security assessments and penetration testing

  • Firewalls and intrusion detection: To protect our systems from unauthorized access

  • Data minimization: Collecting only necessary data and anonymizing where possible

You are responsible for safeguarding your login credentials and notifying us immediately of any unauthorized access.


8. Retention of Your Data

We retain your personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal obligations (e.g., tax and accounting regulations)

  • Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.


9. Your Rights and Choices

Subject to applicable law, you have the right to:

  • Access: Request copies of your personal data we hold

  • Rectification: Correct inaccurate or incomplete information

  • Erasure: Request deletion of your personal data, including account closure

  • Restriction: Limit the use of your data under certain circumstances

  • Data Portability: Obtain your data in a machine-readable format

  • Object to Processing: Especially for direct marketing or profiling purposes

  • Withdraw Consent: At any time for processing activities based on your consent

To exercise these rights, contact us via:

We will verify your identity before acting on your requests and respond within 7 working days.


10. Children’s Privacy

Our Services are not intended for children under 13 years old. We do not knowingly collect data from minors. If we discover any such data, we will delete it immediately.


11. International Data Transfers

If you are located outside Bangladesh, please be aware that your data may be transferred to and processed in Bangladesh or other countries where our servers or service providers are located. We ensure that adequate safeguards are in place to protect your data in compliance with applicable laws.


12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, legal requirements, or technology. Updates will be posted on this page with a revised “Effective Date.” Your continued use of our Services constitutes acceptance of the updated policy.


13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

FreeLancing IT